eCheck Rejection Report

Purpose: The eCheck Rejection report shows rejected eCheck transactions during the chosen date range for the selected department.

1. Select the department(s) you are requesting data. One or multiple departments may be selected.
2. Enter the start and end dates. A date can be selected by clicking inside the field or entered by using the keyboard.
3. (Optional) “Confirmation Number” will allow the user to limit the search to payments with a specific confirmation number.
4. (Optional) Entering a “Transaction Amount” will allow the report to search for transactions equal to that number.
5. (Optional) Entering the last four (4) digits of an Account Number will generate a report for that specific card.
6. (Optional) Enter “First” or “Last Name” in order to limit search by payers’ name.
7. (Optional) Enter a “Unique Identifier” in order to search by exact accounts.
8. Choose how to view the report by using the “Report Output” dropdown list.
1. a. Choose “View Online” to have the report appear in the browser window. Date ranges that exceed seven days will not be available online; user will be required to select “Download” or “Email”.
2. b. Choose “Download” to have the report generated as an Excel file.
3. c. Choose “Email” to have the report sent to your default email address as an Excel file. If the email does not appear in your inbox, please check your junk/spam folder.
9. Click RUN REPORT to generate this report, or click on “Clear” to return all fields to their default state.